At Dletay, we are honored to provide high-quality products to customers worldwide. Due to the unique nature of commemorative products, our after-sales service varies depending on the specific circumstances.

1. If you receive a product that meets any of the following conditions:

The product or its accessories have quality or functional defects, or the appearance is severely damaged;

Quality or functional defects that affect normal use of the product, such as:
Severe cosmetic damage, defined as visible scratches, cracks, or other damage on the product’s surface that impairs normal use;

• Missing products or accessories, verified by our warehouse as an omission;

• The product you received does not match the style or color you purchased;

For orders involving the above situations, after verification by our warehouse,

In cases of product damage or defects, we will prioritize replacing the product with a new one;
For missing items, we will prioritize reshipping the missing items;
For incorrect shipments, we will prioritize replacing the item with the correct product and reshipping it;

2. If you are dissatisfied with the product’s style, color, or quality;

Please contact us via the designated email address within 30 days of receiving the product and state the reason. We will address your request based on the actual circumstances.

Please note that due to the unique nature of commemorative products, we cannot accept requests without cause in the following situations:

• Products that have already been filled;
• Personalized products (e.g., custom text engraving, photo customization, fingerprint engraving)

3. We offer a 12-month product warranty;

If your product develops a quality issue within 12 months of the order delivery date that affects its normal use, please contact us via the provided email address, including your order number and a description of the issue. We will provide you with free and comprehensive after-sales support;

If the issue is caused by human error, we will provide after-sales service at a discounted rate;

Dletay strives to provide you with an unparalleled experience. If you encounter any issues during the ordering process, please feel free to contact us at any time.

Contact Us
To ensure accurate record-keeping, email is our primary method for handling returns and exchanges. If you have any questions or concerns regarding our return policy, please contact us via the provided email address, and we will respond within 1–2 business days.

Changes to These Terms
We reserve the right to modify these terms at any time and will post the revised terms on our website.
We will notify you of any changes to these terms via email or a prominent banner on our website. By continuing to use our website or purchase our products after such changes, you agree to the revised terms.

We are committed to serving you to the best of our ability. Thank you for choosing Dletay.